Team Jo-Ann Glattfelder Business Manager “Jo-Ann is Business Manager at WSP, overseeing operations including accounting, HR, billing, client coordination, and consulting support.” Email address jglattfelder@wspactuaries.com Linkedin Expertise Business Operations Client Coordination Accounting & Billing Support HR & Firm Administration She is often the first point of contact for clients and ensures smooth firm operations.She led the design of WSP’s office environment to enhance collaboration.Jo-Ann is known for reliability, organization, and strong follow-through.